“But I explained it clearly!” We have all experienced this in everyday life. As a leader, it can be particularly frustrating when a request, instruction or piece of feedback intended to be clear produces a very different result from the one we had in mind. Yet communication does not end when we finish speaking. What we intend to say, what we actually say, what the other person hears and what they ultimately understand can be four different things. We all interpret messages th

The leaders were looking for a team development programme that would help participants understand their relationship with time through greater self-awareness, rather than simply giving them another tip — and another task. They also wanted the learning to extend beyond work, offering insights participants could use in their personal lives. THE STARTING POINT: MISSED DEADLINES Committed staff members and volunteers organising programmes for a local organisation were working tog

Generational differences are a recurring theme in my work: understanding what shapes them, how they affect workplace relationships and what helps people collaborate effectively. Here, I share an anonymised case study from a programme I delivered for a company, offering practical insights and inspiration. THE STARTING POINT An experienced, professionally accomplished leadership team worked together in a division of an international company’s Hungarian operation. Most belonged

Coaching is a great way to bring out the best in yourself at work, in your personal life, in your professional and human relationships....